Sitemap - 2024 - CX Stories

A Shot in the Arm: In Defence of the NHS

Sorry Seems to be The Hardest Word

Read My Mind (and Save a Fortune)

CX Agony Uncle: Three Stories on Transparency

Case Study: In Defence of Center Parcs

No Time to Waste

From Five-Star Hotel to Feedback Epidemic

If the Schuh Fits

📸 Some Things Don't Change: A Photo Essay

You Get What You Pay For

The Myth of Speed

The Problem Problem

🤩 Are we Living in a Golden Age of Customer Experience?

✈️ Designed With Distinction

🇩🇰 Everything is Awesome!

🏡 Home and Away - Live Case Study

Nobody Cares About Your Business As Much As You Do

🚨 'Why Customers Come Last in Bad-Service Britain' - new report out this week

🤬 F*ck You I Won't Do What You Tell Me

🚗 Charged Up and Locked In - What My Car Taught Me About Customer-led Innovation

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