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Planes, Trains, and a man called Justin
The one where I feel bad about being angry
Sep 21
Case Study: Uber - a Customer-Led Conundrum
The one where I impress my friends but nearly die. Twice.
Sep 7
August 2023
Extra: Building Your Career is Not Your Career
Or why short-term roles lead to a lack of fulfilment and innovation
Aug 17
July 2023
Finding the Balance: When technology and humanity collide
The one where I go Paddleboarding
Jul 20
The Vision Vacuum
The one where we wonder what's happening in the UK
Jul 6
June 2023
In Defence of NPS 📈
Or how to make surveys less painful and more useful
Jun 22
Case Study: The Secretly Disappointed
The one where funerals meet feedback surveys
Jun 9
May 2023
Honest Burgers: What Happened Next 🍔
The one where it all changed
May 25
Mind The Gap
The one where I make people stand in silence and reveal their date of birth
May 12
April 2023
In Defence of Friction
The one with the impromptu Amazon focus group
Apr 27
Deliverude: What happens when organisations just say no.
The one with the cold rice and the missing Hoi Sin sauce
Apr 20
March 2023
Extra: The Alice in Wonderland Guide to Career Planning
Or why the journey matters more than the destination
Mar 23
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