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📸 Some Things Don't Change: A Photo Essay
The one where we go back in time
Jul 25
You Get What You Pay For
A few weeks ago, PrettyLittleThing courted controversy by announcing the closure of some customer accounts.
Jul 11
June 2024
The Myth of Speed
The one where we all need to slow down a bit
Jun 20
The Problem Problem
The one where I get a pen fixed to avoid social embarrassment
Jun 6
May 2024
🤩 Are we Living in a Golden Age of Customer Experience?
The one where I admit it's all got rather good
May 23
✈️ Designed With Distinction
The one where I fly with BA and Virgin in the same week
May 9
April 2024
🇩🇰 Everything is Awesome!
The one where I play with bricks and learn about a seamless digital experience
Apr 18
March 2024
🏡 Home and Away - Live Case Study
The one where I renew all my insurances on the same day
Mar 21
Nobody Cares About Your Business As Much As You Do
The one where I don't go cold water swimming
Mar 6
February 2024
🚨 'Why Customers Come Last in Bad-Service Britain' - new report out this week
A new report into the state of the nation for UK customers
Feb 23
🤬 F*ck You I Won't Do What You Tell Me
The one where Santa brings the swears
Feb 8
January 2024
🚗 Charged Up and Locked In - What My Car Taught Me About Customer-led Innovation
The one where my kids get trapped
Jan 25
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