CX Stories
Subscribe
Sign in
Home
Archive
About
New
Top
Planes, Trains, and a man called Justin
The one where I feel bad about being angry
Sep 21
Case Study: Uber - a Customer-Led Conundrum
The one where I impress my friends but nearly die. Twice.
Sep 7
August 2023
Extra: Building Your Career is Not Your Career
Or why short-term roles lead to a lack of fulfilment and innovation
Aug 17
July 2023
Finding the Balance: When technology and humanity collide
The one where I go Paddleboarding
Jul 20
The Vision Vacuum
The one where we wonder what's happening in the UK
Jul 6
June 2023
In Defence of NPS 📈
Or how to make surveys less painful and more useful
Jun 22
Case Study: The Secretly Disappointed
The one where funerals meet feedback surveys
Jun 9
May 2023
Honest Burgers: What Happened Next 🍔
The one where it all changed
May 25
Mind The Gap
The one where I make people stand in silence and reveal their date of birth
May 12
April 2023
In Defence of Friction
The one with the impromptu Amazon focus group
Apr 27
Deliverude: What happens when organisations just say no.
The one with the cold rice and the missing Hoi Sin sauce
Apr 20
March 2023
Extra: The Alice in Wonderland Guide to Career Planning
Or why the journey matters more than the destination
Mar 23
This site requires JavaScript to run correctly. Please
turn on JavaScript
or unblock scripts