CX Stories
Subscribe
Sign in
Home
Archive
About
From Boardroom to Bedlam: What Jason Manford’s Hotel Nightmare Teaches Us
Plus my book now out on audio
Jul 3
Latest
Top
🚨 The Human Experience Audiobook: Out Today 🚨
An out-of-routine and very short CX Stories today, just to let you know that The Human Experience book (have I mentioned I’ve written a book?) is out…
Jun 26
Broken Doors, Smashed Laptops, and Why the Moments that Matter, Matter
The one where everything gets smashed
Jun 19
PSG Win the Champions League - But Forget Who They're Really For 🏆
The one where I take a tour behind the scenes
Jun 5
Case Study: One Phone, Two Hours and a Lesson in Prevention
The one where I get in a hotspot of bother
May 22
👻 The Strange Rise of Service Avoidance
The one where I get ghosted
May 8
Enemy in Paris: The impossibility of the French Metro system (and why you still need humans to help)
The one where I get trapped in France
Apr 24
56% of leaders haven’t spoken to a customer in over a month 🤐 - New Report
A survey about surveys
Apr 10
See all
CX Stories
A newsletter about how to make life better for customers and create more successful organisations
Subscribe
Recommendations
View all 8
Age of Invention, by Anton Howes
Anton Howes
Adjacent Possible
Steven Johnson
The Ruffian
Ian Leslie
Slow Futures
Tom Johnson
THAT BUSINESS OF MEANING
Peter Spear
CX Stories
Subscribe
About
Archive
Recommendations
Sitemap
Share this publication
cxstories
CX Stories
Copy link
Facebook
Email
Notes
More
Share
Copy link
Facebook
Email
Notes
More
This site requires JavaScript to run correctly. Please
turn on JavaScript
or unblock scripts
