CX Stories

The future contains two things: stuff that's different to today and stuff that's the same. We pay a lot of attention to the former and not enough to the latter. This newsletter is a small attempt, using very boring charts, to redress that balance.

A newsletter about the risk of people doing things they shouldn't and not doing things they should.

A newsletter from author Steven Johnson exploring where good ideas come from—and how to keep them from turning against us.

What I can't fit on Twitter - or am too afraid to put on Twitter.

Ian Leslie picks out the most important, interesting and beautiful signals from the noise.

Get your weekly dose of optimistic insights on tech, business, and innovation with Nowism by Tom Goodwin. Join the conversation on the world's latest and greatest changes today!

Tales from the history of innovation.

A Friday morning newsletter on human understanding in business by Peter Spear