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Meaningless Measurement ๐Ÿ“ˆ

The Problem With Fixing the Basics ๐Ÿ› 

CX Case Study: Honest Burgers ๐Ÿ”

Two-Faced Travelling

The Illusion of Efficiency

The Butcher, His Dad, and a Tiny Model Shepherd๐Ÿฎ

Who Gives a Crap? (Case Study)

Common (Sense) People

When Things Go Wrong

Case Study: British Airways and the Importance of Concrete Communication

Reach for the Stars

ยฉ 2025 John Sills
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