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🏡 Home and Away - Live Case Study
The one where I renew all my insurances on the same day
Mar 21
Nobody Cares About Your Business As Much As You Do
The one where I don't go cold water swimming
Mar 6
February 2024
🚨 'Why Customers Come Last in Bad-Service Britain' - new report out this week
A new report into the state of the nation for UK customers
Feb 23
🤬 F*ck You I Won't Do What You Tell Me
The one where Santa brings the swears
Feb 8
January 2024
🚗 Charged Up and Locked In - What My Car Taught Me About Customer-led Innovation
The one where my kids get trapped
Jan 25
December 2023
🍳 What a full English teaches us about customer-led innovation
The one where I eat a lot of breakfast in the name of research
Dec 14, 2023
November 2023
⛲️ 24 Hours in Water A&E
The one where we find a leak
Nov 23, 2023
Bad Customer Experience is Expensive to Provide
The one where I nearly have a heart attack trying to stay fit
Nov 9, 2023
October 2023
🗳️ 24 hours left to vote - and a bonus article on The Feedback Epidemic
The one in which I make a desperate plea
Oct 25, 2023
Mythbusting: Why Customers Still Love to Use the Telephone 📞
The one where I get trapped in an infinite phone loop
Oct 19, 2023
September 2023
Planes, Trains, and a man called Justin
The one where I feel bad about being angry
Sep 21, 2023
Case Study: Uber - a Customer-Led Conundrum
The one where I impress my friends but nearly die. Twice.
Sep 7, 2023
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